I don't generally send follow up messages, but this time I felt it was a must.  You all gave me awesome care and treatment.  From the first time I called after my dentist suggested your practice, I could not have asked for better. Brittney, excellent customer service and professionalism. She called me back when she said she would and helped me get in sooner when my tooth was starting to really bother me. Vivian, you totally put me at ease.  Very professional, calm, and explained everything.  Dr. Cotton, first you have done an excellent job by hiring superior staff.  You explained everything so well and in detail and that was greatly appreciated.  Also, you answered my questions and told me what to expect post procedure as well.

As I said at my appointment, I have never had any real dental issues other than my childhood cavities, braces, and wisdom teeth removed, so I was nervous about the root canal, however you all put me at ease by your kindness and professionalism.

I will let my dentist know your care was exceptional and I will be happy to recommend your practice to any one I know that needs your expertise.

Just wanted to thank you for the excellent care I received from you and your staff.  After three years of incessant pain, you have solved the problem with my tooth.  The procedure was painless, quick and effective.  I felt no discomfort afterwards and needed not even an aspirin.  I was impressed that you called that afternoon to see how I was doing.  Thank you again.

I had the worst tooth pain that started weeks before the Christmas holidays and became excruciating on Christmas Eve. Of course everyone is closed for Christmas and I tried immediately after to get in to an Endodontist. Dr. Cotton's office was the only one I could find open days after Christmas and they made an appointment for me ASAP. Ann was very professional, sympathetic and helpful when I called the office on that day. Dr. Cotton completed a root canal later that day and it was the BEST experience of any dental professional I have ever been to (over many decades)! He explained what he was going to do before he started, he gave updates as he went, and then he reviewed what he had done after he finishedwith visuals!! He also called me later that night to check up on how I was doing. I was so very impressed and thankful to have found him! And I haven't had any tooth pain since. I highly recommend Taylor P. Cotton, DDS to anyone needing an Endodontist! 

Thank you Dr. Cotton, Sarah and the rest of the staff at Advanced Care Endodontics. My surgery went very well yesterday and I didn’t experience any issues last night. To my surprise, I received a voice mail last night with Dr. Cotton checking up on me to see how I was doing!  I have been in sales for the last 35 years and I know and appreciate excellent customer service! Great job to you, sir and your team! 

Thanks for your kindness & professionalism.  Right from the first phone conversation, I knew I would be in good hands.  Your in-depth explanation of the procedure, charges, and the comfort you provided put me at ease.

Thank you and your staff for taking such good care of me.  You made the process easy.

All aspects of my recent experience with Dr. Cotton's practice were very positive.  The efficiency of the on-line admission procedure and the availability of a timely appointment made the process much easier.  Dr. Cotton and his very professional staff made my comfort their highest priority during my recent endodontic surgery, and their attention to detail was outstanding.  My thanks to all of you for a job well done!  

I have always heard from others how much of a nightmare a root canal can be.  My experience with Advanced Care Endodontics was anything but.  From the first time I talked to Ann I could tell she had sincere concern for my well-being.  The option to fill out my patient forms on the internet was great and saved me time when I got to the office.  No doubts about what the insurance company would cover, Ann knew basically what I would owe before I left the office on my first visit.  Dr. Cotton was excellent and I experienced no pain at all from the root canal.  I was amazed, once the numbness wore off that first night I had no pain whatsoever.  Dr. Cotton called me the night after both of my appointments to check on me, and this impressed me so much.  The experience was, dare I say enjoyable, thanks to Ann and Dr. Cotton.  Thank you Advanced Care Endodontics!

I was in a great deal of pain and am an extremely busy individual with a very erratic schedule.  Dr. Cotton and his staff were prompt, professional and inviting.  Dr. Cotton himself was understanding of my situation and even stayed after hours to address my situation.  I left his office very pleased.

Thank you for being so flexible, kind, and understanding about my dental situation.  I've never been in such a dental situation, and I've never had such a pleasant dental visit...so the fact that both were in the same scenario is really a testament to the professional and excellent work your office does.

Too often we hear complaints, but seldom hear when we are appreciated.  Since I do not want to be guilty of that, I am just taking a moment to tell you all how much I appreciate your services.  It is most apparent that you have the precious ability to make your clients feel relaxed.  You are a great team and it shows.

One week after my root canal, I would say I'm back to 100%.  I wanted to thank you and your wonderful staff for treating me so promptly, and for your fine care.

Thank you so much for the quick and thorough care you gave my son.  As you know he was in great pain and I was helpless being so far away.  You and your kind and capable staff relieved his pain and for that my husband and I are so grateful.  I am confident in his continued treatment and care he will receive from you.

I am writing you to personally thank you and your outstanding staff for working me in and providing me with such great care.  Not only am I impressed by your overall approach in keeping me well informed of options and your willingness to work with me, but also your attention to my level of comfort and well being throughout the process.  I slept well the last couple of nights, 9 hours in fact on average, which is what I expected.  What I did not expect is that my experience at Advanced Care Endo would be so satisfying that I am seriously considering returning to Bryan TX from Memphis TN to complete the procedure.

I really enjoyed meeting your staff, and I really was thankful that you tended this away-from-home traveler.  Your care and your treatment was so appreciated.  I hope all the Texans in your area realize what a gem they have in you.  Thank you!

For any Endodontic work I might need in the future...I'm coming back to you.  Thank you.  That was the most relaxed I've ever been in any dentist's chair!

Thank you again for your excellent care and your personal follow up.  In veterinary medicine we say "They don't care how much you know until they know how much you care."  A good reminder for all of us.  You are a great example of someone who follows this principle. 

Thank you for taking care of me today.  I'm so happy to have my tooth repaired.  Dr. Cotton, you are outstanding!  Thank you all for great compassionate service.

Dr. Cotton did a great job on my root canal.  He immediately made a correct diagnosis and solved my problem.  For the first time in months, I am without pain.  Thanks to Dr. Cotton for his courtesty and outstanding work. 

Dear Dr. Cotton and the Advanced Care Endodontics Staff, 

Thank you very much for the very fine job you did in taking care of the root canal for me.  I was so impressed with the professional manner in which you and your staff handled my visit.  Your assistant was particularly comforting and I appreciated your call to see how I was doing.  Everything has gone very well. 

Thank you all for making my experience with you all very pleasant, relaxing and educational. You explained the procedure and the steps toward treatment and then called to check on my progress. Now that is great customer service and a heart for his patients. I really loved this personal touch. Please don't change anything. Thanks again for truly caring!

You do your profession a real honor.  When I walked into your lovely office my anxiety level was off the chart.  Little did I know I would be in such talented hands as yours.  You personally made the whole ordeal workable for me.  Walking me through the procedure step by step and using your calm and reassuring voice made me calm down.  And what is absolutely a miracle after all that is I had no pain at all following the procedures, no advil, no tylenol. 

I just wanted to say thank all of you!  Dr. Cotton and all his staff are awesome!  You made my visit so comfortable.  Dr. Cotton followed up with me that night.  That meant a lot!